Contact Customer Support

Membership Levels

There are three kinds of members on a MyFamily.com web site: Site Administrator, Active Site Members and Inactive Site Members.

Site Administrator: The person who starts the MyFamily.com Web site in behalf of the family is automatically designated as the administrator. They are responsible for the content on the web site and fees, if there are any. They have access to all information on the site and can add, edit and delete any information. They can also authorize others to be administrators and have the same privileges.

Active Site Members: Have read-only access to the entire site. Additionally, they can add their own news articles, events, photos, sound bites, and video clips to the site. However, they can only edit and delete their own material not that added by other users.

Inactive Site Members: Usually young children "family members" are listed in the address book with pertinent information, but do not have access to log in to the site.

Top


Rules

MyFamily.com is mindful of the responsibility we have to make your MyFamily.com web site as secure and rewarding as possible. With this in mind, we have created the following general guidelines, terms, and conditions for all MyFamily.com web sites to help insure that everyone’s MyFamily.com experience will be positive in every way.

Site Content Guidelines

MyFamily.com. is not responsible for the content of any MyFamily.com web site. The contents of the MyFamily.com web sites are not reviewed in any way before they are posted.  The opinions and views expressed on individual MyFamily.com web sites do not reflect those of MyFamily.com

MyFamily.com reserves the right to remove any page from the system which is brought to our attention and which we find, in our sole discretion, violates these site content guidelines or otherwise is in violation of the law. MyFamily.com does not actively monitor the content of MyFamily.com web sites, but will investigate complaints of violation of these guidelines. Please submit any such complaints using our Content Violation Reporting Form. MyFamily.com. Is also not responsible for any loss of data resulting from our deletion of MyFamily.com web sites.   We also do not assume any liability for lost data due to network or system outages, file corruption or any other reasons.

MyFamily.com has carefully developed the following page content guidelines to promote the free flowing exchange of ideas and information between members of your MyFamily.com web site, and at the same time maintain standards consistent with the Internet community and the societies of the world at large. If you have any questions regarding these guidelines, please review our Frequently Asked Questions (FAQ) page.

MyFamily.com does not discriminate based on sex, age, gender, sexual orientation, gender orientation, ethnicity, culture, religion or socioeconomic status.

Please refrain from using your MyFamily.com web site for the following activities:

  • Displaying material containing nudity or pornographic material of any kind; Providing material that is grossly offensive, including blatant expressions of bigotry, prejudice, racism, hatred, or profanity;

  • Promoting or providing instructional information about illegal activities, promoting physical harm or injury against any group or individual, or promoting any act of cruelty to animals; Defaming any person or group; Using your free MyFamily.com web sites for commercial purposes, including but not limited to the following:

Offering for sale any products or services; Soliciting for advertisers or sponsors; Displaying a sponsorship banner of any kind, including those that are generated by banner or link exchange services, with the sole exception of the MyFamily.com Banner Exchange program and the Internet Link Exchange; Displaying banners for services that provide cash or cash-equivalent prizes to users in exchange for hyperlinks to their web site; Promoting or soliciting for participation in multi-level marketing or pyramid schemes; (Please visit the FTC web page for more information regarding money making schemes: http://www.ftc.gov) Conducting raffles or contests that require any type of entry fee; Displaying material that exploits children under 18 years of age; Using your page (or directory) as storage for remote loading or as a door or signpost to another homepage, whether inside or beyond MyFamily.com; Using your page for acts of copyright, trademark, patent, trade secret or other intellectual property infringement, including but not limited to offering pirated computer programs or links to such programs, information used to circumvent manufacturer-installed copy-protect devices, including serial or registration numbers for software programs, or any type of cracker utilities (this also includes files which are solely intended for game emulation); Developing pages that consist of hyperlinks to content not allowed in MyFamily.com web sites; Using MyFamily.com for the purpose of gathering personally identifiable information for commercial or unlawful purposes.

For copyright information, please read the Copyright FAQ Page.

If you have questions about what is commercial, please read our newest FAQ – What is Commercial?.

Members who are in violation of any of the above named policies may be deleted and their pages, or portions of their pages, removed without warning.

MyFamily.com Member Terms of Service

Administrators are solely responsible for everything contained in their own MyFamily.com web sites. MyFamily.com does not verify, endorse or otherwise vouch for the contents of any MyFamily.com web site. Members can be held legally liable for the contents of their personal MyFamily.com web sites, and may be held legally accountable if their MyFamily.com web sites include, for example, material protected by copyright, trademark, patent or trade secret law without the permission of the author or owner or defamatory comments.

The member agrees to indemnify and hold harmless MyFamily.com for any loss, liability, claim, damage, and expenses (including reasonable attorneys' fees) arising from or in connection with the contents of the member's Personal Home Page, or use of the member's MyFamily.com e-mail account.

In the event that MyFamily.com. receives a complaint that the contents of a personal home page infringe intellectual property rights or otherwise is unlawful, MyFamily.com shall request written substantiation of the complaint from the complaining party, for example, substantiation of proof of ownership in the form of a trademark, service mark, patent or copyright registration and will take such steps that it believes to be appropriate under the circumstances, including, for example:

Suspend the site, or a portion of the site, immediately until the dispute is resolved; Provide the member with contact information for the complaining party; Instruct the member to contact the complaining party to resolve the dispute; Inform the complaining party of our actions and ask that party to work directly with the member.

Note: All correspondence between the parties must also be sent to MyFamily.com (address provided). Take the following action based on the progress of the dispute: If the member has not pursued resolution within 14 days of notification, the site, or portions of the site, will be deleted; If complaining party has not pursued resolution within 14 days of member's response, the site, or portions of the site, will be reactivated; If legal action is pending or the dispute is not settled, the site, or portions of the site, may remain suspended until resolution is reached and MyFamily.com is notified by both parties as to the outcome; If a resolution is reached between the parties, the site, or portions of the site, will be reactivated with any mutually agreed upon modifications. If a copyright, trademark, patent, or other infringement is obvious (such as when pirated computer programs or information used to circumvent manufacturer-installed copy-protect devices, including serial or registration numbers for software programs or any type of cracker utility, is being distributed),

MyFamily.com also reserves the right, instead of following the above stated procedures, to delete all files and remove the homesteader without any warning. MyFamily.com also reserves the following rights: To release current or past member information in the event MyFamily.com believes that accounts are in violation of the terms of service or page content guidelines, used to commit unlawful acts, if the information is subpoenaed and/or if MyFamily.com deems it necessary and/or appropriate; To deny membership to offenders of these guidelines or terms of service; To amend or change these guidelines at any time and without notice.

For copyright information, please read the Copyright FAQ Page.

In closing, we appreciate your interest and support of MyFamily.com.

Top


Sign Up

Setting up your MyFamily.com web site is designed to be both quick and easy. You don’t need any HTML programming skills or even any technical background to be up and running in less than ten minutes. Simply go to the MyFamily.com home page, click on the red Sign Up Now button and follow the directions to fill out one easy form. Check the boxes that apply to you and fill in as much information on as many family members as you have available to you. You can always add members and edit information later.

Top


Undo Auto-Login

There are two ways to remove a username from the auto-login dropdown: change your username and/or password or remove your browser's cookies.

Change Username & Password:

  1. Click on Change User Name and Password located in Utilities.  An Edit User Name and Password page will display.

  2. To change just your username, click in the Username field, enter the new username and click the Change Username button to save.

  3. To change just your password, click in the Password field and enter the new password.  The letters you enter will not display, you will only see asterisks. Click in the Confirm Password field and enter the password exactly as you did in the Password field.  If the passwords do not match, you will have to enter them again. Click the Change Password button to save.

  4. To change both your username and password, follow the above instructions for changing your username. When finished, click the Back to Edit Username/Password button and follow the above instructions for changing your password. 

Remove Cookies:

  1. Using Netscape, find your user folder in the netscape program folder. A common path is
    \Program Files\Netscape\Users\username. Delete the cookies.txt file. Close and restart Netscape.

  2. Using Internet Explorer, find your profile folder in the windows system folder. A common path is C:\Windows\Profiles\username. Delete all files in the Cookies folder. Delete all files in the Temporary Internet Files directory. Close and restart Internet Explorer.

Top